Manege Guerrier regarding a some three hour phone conversation we had with my concerns. This puts me in a extremely bad situation since my two retirement checks are deposited in this account and I pay my bills through it, too! On February 6th, 2018 I received a satisfaction survey administrated through SunTrust asking me to rate a Customer Representative Ms. I received an email fro SunTrust that since I haven't logged in to my account for 120 days that my account will be deactivated. I still am able to pay my bills and withdraw money from my account with my debit card until yesterday. One insured me that a Vice President would call me within the next 2 hours. After many conversations with customer service reps and two supervisors I've come up empty. Since February 1st of this year I have spent almost 5 hours on the phone (calling from Thailand) costing me a lot of money in doing so. I tried to login and received a message indicating my access was denied for security purposes and that I was to contact customer service by phone. I was able to conduct my on-line banking with out any problems until I received 4 months ago. In December of 2017, I moved to Bangkok, Thailand for an indefinite stay. Topped off by the branch manager telling me he didn't know what he could do to make it up to me. Then she claims the person who eventually handled my transactions system was down and that she 'didn't realize I was there so long.' Sounds like an excuse to me for their very poor customer service.

Obviously, SunTrust ignored my transaction from the start by taking the customer behind me according to the head teller. Even more of a surprise, when I finally get to speak with, who I was told, was the branch manager one of the tellers who do gossiping when I walked in was the 'head teller.' The head teller proceeds to tell me that the teller at the window was busy taking care of the car that came in after I had already sent in my transaction. Imagine my surprise to find the tellers gossiping about my transaction telling each other 'it wasn't their fault' loud enough that I can clearly hear them in the lobby. I went inside the bank to speak with the manager. The response 'that's not going to make your payment go through faster.' A few minutes later they finally send out my receipt. A few minutes later I hit the call button again to see what the problem is and 'they're processing the payment.' It's cash, how long does it take? After 15 minutes I pressed the call button, no response so I kept pressing the call button. What have them been doing the past 10 minutes. I pushed the call button again after 10 minutes and, eventually, a teller tells me they're starting to process my payment. I pushed the call button to see if there was a problem. No communication whatsoever from the teller. I just spent 15 minutes at the drive thru in Dawsonville to make a cash payment.

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